Our products are printed and shipped from the USA.
Q: How do I order?
A: Simply find the product you'd want and click the "Add To Cart" button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Help! I'm having trouble with my debit/credit card
A: If you are having trouble with your credit or debit card transaction not going through, please choose the Paypal option
Q: How do I choose the right size?
A: For canvases, please select the dimensions of the canvas you want. Dimensions are shown in Inches as well as Centimetres. For clothing, all dimensions are shown on the product page. Please just click on the "Click Here for Size Guide" Tab under the product description to see the sizes for the specific product.
Q: I have not received my tracking number yet?
A: Please allow up to 6 business days to receive your tracking number. If you haven't received it after 6 days, please contact us here. Please note that your tracking details will be email to the email address you used when you ordered.
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 5 business days to have your order processed. We will ship your order as soon as possible. Once you order has been shipped, you will receive a tracking number to your email address. If you did not receive your tracking number or have any updates under our Order Status page after 6 business days, please contact us immediately.
You can check the shipping status of your order on the tracking page here >>
Q: How long does it take to get my order?
A: We aim to ship all orders within 7 business days. Weekends and public holidays may take a day or two longer. Once we ship your order it should reach you within 2-10 business days depending on your location. All orders ship from the USA. For orders in the UK and Canada, some items may ship locally but this depends on the item. Please see the product descriptions for more information about individual products.
Q: How do I know you've charged my card?
A: All charges from us will show as "Lily Giggles" on your card statement.
Q: Do you ship Internationally?
A: Yes. We currently ship to the USA, Canada, The United Kingdom and most of Europe.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: Does Lily Giggles provide a quality guarantee for all the products being sold?
A: Absolutely! If your product is not perfect, contact us immediately.